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Time for the serious stuff! Before you buy from us, it's important you understand our T's & C's, so here goes...
Welcome to Box + Bow, by flo. These terms and conditions outline the rules and regulations for the use of Box + Bow, by flo ('our') Website, located at www.boxandbowbyflo.co.uk
By accessing this website Box + Bow, by flo ('we') assume you accept these terms and conditions. Do not continue to use our website or services, if you do not agree to take all of the terms and conditions stated on this page.
Intellectual Property Rights
Unless otherwise stated, we and/or its licensors own the intellectual property rights for all material on our website. All intellectual property rights are reserved. You may access this from our website for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
User Accounts
When you create an account on our website, you agree to:
Product Information
We strive to display the colours, features, specifications, and details of the products available on our website as accurately as possible. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.
Pricing and Payment Terms
All prices posted on this website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. We accept various forms of payment, including PayPal.
Delivery, Returns, and Exchanges
We will deliver the products to the address you provide during the checkout process. Delivery charges and handling fees are non-refundable. If you are not satisfied with your purchase, you may return it in accordance with our return policy. Please refer to our [Return Policy] for more details.
Variation of Terms
Box + Bow, by flo is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.
Governing Law & Jurisdiction
These terms will be governed by and interpreted in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the state and federal courts located in The United Kingdom for the resolution of any disputes.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Thank you for choosing to shop at Box + Bow, by flo! Once you've selected your party box, we will personally package your items, pop them in a box and tie them in a bow, ready to send to you.
Please see our delivery details below for more information.
Delivery
We currently use Royal Mail standard delivery services. Please allow 3-5 days for your party box to be delivered. If you need your items sooner, please contact us before making your order, or add a note to your order and we'll see what we can do. If it is not possible for us to deliver sooner, we will let you know before making your purchase. Where possible, we will give you a tracking number for you to keep track of your order.
We hope you are happy with your party box. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, credit, or an exchange if the item is in the same condition as you received it, and in it's original packing - bows and all! Please see below for more information on our return and refund policy.
Return Process
For all returns, please reach out to hello@boxandbowbyflo.co.uk
You have 14 days from the date of delivery to request a return or exchange, and 5 days from the approval of your return request to send the items back to us.
All items must be returned in their original condition, bows and all! Failure to do so will result in us returning the package back to you.
As a small company, we rely on receiving goods in their original condition. We appreciate your help in respecting this.
Questions
If you have any questions concerning our return and refund policy, please contact us hello@boxandbowbyflo.co.uk
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